Diagnostic imaging departments everywhere are juggling swollen waitlists and last-minute cancellations. An MRI slot that goes unfilled can cost thousands in lost revenue and delay critical diagnoses for patients. Forward-thinking hospitals are embracing contact-center...
We've all been there-waiting on hold, listening to looping music, slowly losing patience with every passing minute. But what causes some callers to hang up quickly, while others wait calmly? Understanding the psychology of patience can help support teams design better...
In today's digital age, businesses are constantly looking for ways to streamline their operations and reduce costs. One effective method is outsourcing call center services to dedicated third-party providers. 1. Cost savings Outsourcing your call center services can...
Growing firms always face the challenge of knowing when to add sales reps. And if they don't have enough people to cover their territories, they're losing business. That's where an outbound call center service can help -- and here are six reasons you should use one....
If you want to make a difference in how you are perceived as a business, you need to learn more about Hawaiian telecom in Honolulu. Doing so will make it possible for you to build a better rapport with employees and customers. You can take advantage of this type of...